Frequently Asked Questions
What's your phone number?
Reach us at 505-889-2735
Where are you located?
Musicality is located in Albuquerque, NM
Do you offer delivery?
Yes. For a $10.00 delivery fee, Musicality offers delivery of your order within the Albuquerque city limits. Please call us at 505-889-9777 for more information.
What’s your refund/return policy?
Our refunds and return policy is located here: https://www.musicalitynm.com/pages/refunds-and-returns-policy
What's your rental policy?
Musicality rents student level band and orchestra instruments to all ages. For your rental we require your driver's license, or state issued ID and a major credit card. Instruments over $1000.00 require that we have your social security number and require a soft credit check. All rentals are billed monthly to your credit card. We offer and recommend a liability damage waiver, which protects and maintains your instrument during the life of the rental or purchase contact. This fee ranges from $13.00 to $25.00/month, for instrument rentals, depending on the instrument you select. We apply all rent paid toward the purchase of the instrument of your instrument as long as you are current with your payment. You may exchange your instrument for a different instrument offered in the rental program and we'll apply your previous payments to the new instrument.
Do you offer on account billing?
Musicality offers 30 day net terms to churches, schools and organizations, and we accept purchase orders. Call us at 505-889-9777 or email info@musicalitynm.com for more information.
Do you offer layaway?
No, Musicality does not offer layaway.
Do you ship items?
Yes, Musicality can ship your order anywhere in the United States or Canada. We offer shipping for all of our products, and can arrange for drop shipment from the publisher, or distributor of items not in our stock. We offer tracking of your order from The U.S. Postal service, and from U.P.S. or FedEx. We offer budget track-able shipping via the Post Office from as little as $4.95 per order depending on package weight.
What payment methods do you offer?
We accept all major credit cards, Venmo and Paypal.
Do you special order items?
Yes, Musicality can special order accessories and print music items from any domestic distributor or publisher with a 1-2 week turnaround time.
Where do the images on your site come from?
Product images and videos on our site are provided by the manufacturer or are generated in house by our staff. Additional images are provided by Pexels and Unsplash.